Privacy policy

Privacy Policy

This Privacy Policy describes how Fhaaels collects, uses, and protects your personal information when you visit or make a purchase from our online store.

Information We Collect

When you visit our store or place an order, we may collect certain information, including:

Your name
Email address
Shipping and billing information
Phone number, when provided
Payment information processed securely through our payment providers
Order details and purchase history
Device information, browser type, IP address, and browsing behavior

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide shipping updates and customer support
Communicate with you about your order
Improve our store, products, and services
Prevent fraud and protect our business
Comply with legal and tax obligations
Send marketing communications when you have given consent

Payment Security

We do not store your full payment card details. Payments are processed securely by third-party payment providers that follow industry security standards.

Sharing Your Information

We may share your information with trusted third-party service providers only when necessary to operate our business, including:

Payment processors
Shipping and logistics partners
Email and customer support platforms
Analytics and advertising tools
Legal or regulatory authorities when required by law

We do not sell your personal information.

Cookies

Our store may use cookies and similar technologies to improve your browsing experience, analyze traffic, remember preferences, and support advertising activities.

You can manage or disable cookies through your browser settings. Please note that some store features may not work properly without cookies.

Marketing Communications

If you subscribe to our marketing emails, we may send you updates, offers, and product information. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, tax, and business requirements.

Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or request a copy of your personal information.

To exercise your rights, please contact us at contact@itsfhaaels.shop.

International Customers

As we sell across Europe, your information may be processed by service providers located in different countries. We take reasonable steps to ensure your data is handled securely and in accordance with applicable privacy laws.