Politique de remboursement

Refund and Return Policy

At Fhaaels, we want you to feel confident when shopping with us. This Refund and Return Policy explains how returns, refunds, and exchanges are handled for orders placed through our online store.

Return Period

You may request a return within 14 days from the date you receive your order.

To be eligible for a return, the item must be:

Unused, unworn, and in the same condition as received
Free from stains, odors, damage, or signs of wear
Returned with its original packaging, tags, and accessories when applicable

How to Request a Return

To start a return request, please contact us at:

Email: contact@itsfhaaels.shop

Please include your order number, the email used at checkout, and the reason for your return request. Our support team will provide return instructions once your request is reviewed.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as we are not responsible for returned items lost in transit.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method. Please note that it may take several business days for the refund to appear on your bank statement, depending on your payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at contact@itsfhaaels.shop with your order number and clear photos of the issue.

We will review the case and offer a suitable solution, which may include a replacement, refund, or store credit depending on the situation.

Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return if they have been worn, washed, altered, damaged, or used after delivery.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to cancel it.